Philosophy
Our Mission Statement is simple. It is to increase the sales of the manufacturers we represent by providing superior service and training to our customers.
To accomplish this mission, we rely on our basic strengths of experience, service, teamwork and technology to get results.
To accomplish this mission, we rely on our basic strengths of experience, service, teamwork and technology to get results.
H. O. K. Sales' management team brings over 80 years of industry experience to the table. Three unique and expert perspectives can quickly be applied to any tricky negotiation or tough sales problem, ensuring a win/win solution for manufacturer and customer alike. We've learned that our intention from the start has to be not only to make the sale, but to build a successful on-going business relationship with our customers. We never consider a sale as final. We believe every sale is a beginning.
We understand that great service is the keystone of the rep business and that keeping our relationships successful depends on that service. To that end, we provide extensive training, product seminars, counter day demonstrations, customer specific sales aids, product literature, promotional tools and incentives. Our office staff provides customer service and our 8,000 square foot warehouse provides back-up inventory for our customers and maximizes long-term sales opportunities.
Since we consider a sale the beginning of a new business relationship, we know that it takes a great team to provide the kind of excellent service that a long-lasting relationship requires. We have one. From top to bottom, the people at H. O. K. Sales understand how to work together to solve problems and answer customer needs quickly, efficiently and with a minimum of hassle. We're always ready, on-site or with expert phone support, to help with any product or installation question.
The key to using technology in a sales environment is knowing when to rely on it and when not to. At H. O. K. Sales, our experience with people and systems at all levels allows us to interface with clients and customers in the most efficient, productive and appropriate manner. Whether our customer's preference is to place an order via phone, fax, e-mail, internet, EDI or have his H. O. K. salesman come in and hand-write it, we accommodate them.
The long-time industry experience of our owners and staff, the superior service of a great team, and the technological and business knowledge we employ to streamline every sale produce results. The results are satisfied customers and increased sales and profits.
We understand that great service is the keystone of the rep business and that keeping our relationships successful depends on that service. To that end, we provide extensive training, product seminars, counter day demonstrations, customer specific sales aids, product literature, promotional tools and incentives. Our office staff provides customer service and our 8,000 square foot warehouse provides back-up inventory for our customers and maximizes long-term sales opportunities.
Since we consider a sale the beginning of a new business relationship, we know that it takes a great team to provide the kind of excellent service that a long-lasting relationship requires. We have one. From top to bottom, the people at H. O. K. Sales understand how to work together to solve problems and answer customer needs quickly, efficiently and with a minimum of hassle. We're always ready, on-site or with expert phone support, to help with any product or installation question.
The key to using technology in a sales environment is knowing when to rely on it and when not to. At H. O. K. Sales, our experience with people and systems at all levels allows us to interface with clients and customers in the most efficient, productive and appropriate manner. Whether our customer's preference is to place an order via phone, fax, e-mail, internet, EDI or have his H. O. K. salesman come in and hand-write it, we accommodate them.
The long-time industry experience of our owners and staff, the superior service of a great team, and the technological and business knowledge we employ to streamline every sale produce results. The results are satisfied customers and increased sales and profits.